Rights and obligations of the hotel establishment ‘Wood Inn’ which is a brand of SAS SEPHINA and its Client.
SEPHINA is a simplified joint stock company with capital of €10,000, registered in the Bordeaux Trade and Companies Register under number 805 193 216, whose registered office is located at 1, rue Euler 33700 Mérignac - France and whose intra-community VAT number is FR09805193216.
Tel: +33 (0)5 56 34 39 99. Mail: resa@woodinn.fr
Clause 1: Purpose
The general terms and conditions of sale described below detail the rights and obligations of SEPHINA, Hôtel Wood Inn and its customer in the context of the sale of the following services: Hire of meeting rooms, seminars, room hire, breakfasts, meal trays, breaks and various services.
Any service provided by the company SEPHINA therefore implies the buyer's unreserved acceptance of these general conditions of sale.
SEPHINA reserves the right to modify or complete, at any time, all or part of these General Conditions. In this case, the new version of the GCS will be available on the site with the date of entry into force. In any case, the customer will be bound only by the version of the GTC in force at the time when the customer makes the reservation of his service.
Clause 2: Prices
The prices of the services sold are those in force on the day the order is placed. They are denominated in euros and calculated exclusive of tax. Consequently, they will be increased by the VAT rates applicable on the day the order is placed. At the time of confirmation, the total price is indicated to the customer in amount including all taxes in euros.
SEPHINA reserves the right to modify its prices at any time. However, it undertakes to invoice the services ordered at the prices indicated at the time of registration of the reservation.
Clause 3: Discounts and rebates
The proposed rates include the discounts and rebates that the company SEPHINA would be led to grant taking into account its results or the assumption by the buyer of certain services.
Clause n° 4: Discount
No discount will be granted for early payment.
Clause 5: Terms of payment
- Accommodation:
Bookings must be paid for :
either by bank transfer
or by prepayment by credit card.
Prepayment refers to any payment made by the customer at the time of booking. At the time of prepayment, the amount debited at the time of booking the service includes the total amount indicated at the time of booking and, where applicable, the price of the options selected by the customer.
Pre-authorisation :
If the Customer has not prepaid for their stay online, the Establishment may, on the day of the Customer's arrival, request authorisation (‘pre-authorisation’) from the Customer's bank for the bank card up to the amount of the reservation. The pre-authorisation request is not an immediate debit but corresponds to a reserve for future payment, authorised by the Customer's bank, which temporarily reduces the ceiling of the bank card used to guarantee the possibility of a future debit. In certain cases, depending on the Customer's bank, the pre-authorisation request may appear as a pending debit on the bank account associated with the card used.
- Seminars :
When registering the booking, the purchaser must pay a deposit of 40% of the total amount of the pro-forma invoice, the booking will be firm upon receipt of the deposit. The balance must be paid seven days before the event on presentation of the final invoice.
Clause no. 6: Commitments and responsibility of the customer :
The Customer is solely responsible for his choice of services on the site and their suitability to his needs, so that the responsibility of SEPHINA can not be sought in this regard.
The Customer is also solely responsible for the information communicated at the time of the reservation.
In particular, by making a definitive reservation for a service, the customer undertakes to pay the price and to respect the conditions of occupation. He/she is responsible for all damage caused by him/her and/or his/her guests within the Establishment and shall bear all costs arising from such damage (smoking ban in the Establishment, including in the rooms, cooking ban, pets banned, use of Wi-Fi for the purposes of reproduction, representation, making available or communicating to the public works or objects protected by copyright, etc.).
Clause 7: Applicable law and settlement of disputes
The General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
The Customer is informed by SEPHINA of the possibility of having recourse, in the event of a dispute relating to the present General Conditions, to a conventional mediation procedure or to any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having referred the matter to the Institution in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the Customer may refer the matter to the Mediation officer. Referral to the Mediation officer may be made within twelve (12) months of the first complaint.
How to refer a matter to the Mediation officer :
The Mediation officer may only be contacted by the Customer to examine a dispute with the Institution. It should be noted that the professional is also required to provide this information to the consumer if a dispute cannot be settled by means of a prior complaint.
The mediation process for consumer disputes does not apply to :
- disputes between professionals
- direct negotiations between the consumer and the professional,
- proceedings brought by a professional against a consumer,
Contact the Mediator:
CM2C - 14 rue Saint Jean 75017 PARIS. Tel: 06 09 20 48 86 - www.cm2c.net
The Mediation officer's referral form can be accessed at the following link: https://cm2c.net/declarer-un-litige.php
The CM2C charter can be accessed via the following link:
https://cm2c.net/charte.php
Clause 8: Right of withdrawal
Pursuant to Article L.221-28 12° of the French Consumer Code, the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities which must be provided on a specific date or during a specific period are excluded from the exercise of this right.
The Customer therefore does not benefit from the right of withdrawal.
Clause 9: Force majeure
The responsibility of the company SEPHINA cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in the present general conditions of sale results from a case of force majeure. In this respect, force majeure is defined as any external, unforeseeable and irresistible event within the meaning of article 1148 of the French Civil Code.
Clause 10: Cancellation conditions :
Cancellation Customer :
- Accommodation:
Booked rooms may be cancelled 24 hours before the day of arrival without charge, in the event of cancellation on the same day, the full cost of the first night will be charged. Non-refundable’ bookings cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed.
In the event of a no-show, the Establishment will debit the credit card provided at the time of booking for the amount including VAT of the first night booked. Additional nights (beyond the first night) will be cancelled free of charge. The Customer is informed that in such an event, the Establishment will put its rooms back on sale. The Customer will not be entitled to any refund or compensation whatsoever.
- Seminars :
Any request for cancellation on the part of the Customer must be addressed to SEPHINA in writing. The following minimum charges will apply:
Between fifteen and one day before the event: 100% of the amount of the reservation to be paid.
Between thirty and fifteen days before the event: 60% of the amount to be paid. In the event of cancellation, the sums paid will never be refunded.
Cancellation by the establishment :
If it is impossible to carry out the Service and in particular to make the reserved room available to the Customer, the Establishment must offer the Customer another place to stay in an Establishment of equivalent category or carry out a Service of the same nature, subject to the Customer's prior agreement. The Establishment will reimburse the Customer for any prepaid services not provided.
Clause 11: Personal data
The Customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers.
This data is never shared or communicated and is processed solely for the purpose of ensuring that your stay runs smoothly or to contact you if necessary in connection with your reservation.
You have the right to be registered on a telephone anti-solicitation list.
Clause 12: Competent court
Any dispute relating to the interpretation and performance of these general terms and conditions of sale is subject to French law.
In the absence of an amicable settlement, the Customer may, at his or her option, in addition to bringing the matter before one of the courts having territorial jurisdiction under the Code of Civil Procedure, bring the matter before the court for the place where the Customer resided when the contract was concluded or when the harmful event occurred.
Clause no. 13: Special Insurance Provisions
SEPHINA holds a multi-risk professional insurance policy, the general conditions of which can be communicated on request.
Any missing or damaged equipment will be invoiced on the basis of the replacement or repair value and payable to the supplier on receipt of the invoice.
The hotel or its staff may not be held responsible for loss or theft of any kind whatsoever affecting the Client, Client-organiser or Participants, except insofar as the property concerned has been explicitly entrusted in advance to the establishment's reception desk against a regular receipt.
Mérignac, 1st January 2025
SAS SEPHINA
Hotel Wood Inn
1 rue Euler, 33700 MERIGNAC