Rights and obligations of the ‘Wood Inn’ hotel located at 1, rue Euler 33700 Mérignac - France Tel: +33 (0)5 56 34 39 99. Mail: resa@woodinn.fr
Clause 1: Purpose
The general terms and conditions of sale described below detail the rights and obligations of the Wood Inn hotel and its customer in the context of the sale of the following services: Any service provided by the Wood Inn therefore implies the purchaser's unreserved acceptance of these general terms and conditions of sale.The Wood Inn reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In this case, the new version of the GCS will be available on the site with the date of entry into force. In any event, the customer will be bound solely by the version of the General Terms and Conditions in force at the time the customer books the service.
Clause 2: Prices
The prices of the services sold are those in force on the day the order is placed. They are denominated in euros and calculated exclusive of tax. Consequently, they will be increased by the VAT rates applicable on the day the order is placed. When the order is confirmed, the total price is indicated to the customer in euros, including all taxes. The Wood Inn reserves the right to modify its prices at any time. However, it undertakes to invoice the services ordered at the prices indicated when the reservation is registered.
Clause 3: Discounts and rebates
The prices quoted include any discounts and rebates that Wood Inn may grant on the basis of its results or the assumption of responsibility by the purchaser for certain services.
Clause 4: Discount
No discount will be granted for early payment.
Clause 5: Terms of payment
- Accommodation: Bookings must be paid for :
either by bank transfer
or by prepayment by credit card.
Prepayment refers to any payment made by the customer at the time of booking. At the time of prepayment, the amount debited at the time of booking the service includes the total amount indicated at the time of booking and, where applicable, the price of the options selected by the customer.
Pre-authorisation :
If the Customer has not prepaid their stay online, the Establishment may, on the day of the Customer's arrival, request authorisation (‘pre-authorisation’) from the Customer's bank on the bank card for up to the amount of the reservation. The pre-authorisation request is not an immediate debit but corresponds to a reserve for future payment, authorised by the Customer's bank, which temporarily reduces the ceiling of the bank card used to guarantee the possibility of a future debit. In certain cases, depending on the Customer's bank, the pre-authorisation request may appear as a pending debit on the bank account associated with the card used.
- Seminars :
When registering the booking, the purchaser must pay a deposit of 40% of the total amount of the pro-forma invoice, the booking will be firm upon receipt of the deposit. The balance must be paid seven days before the event on presentation of the final invoice.
Clause No. 6: Client's Commitments and Responsibilities:
The Client is solely responsible for their choice of services on the site and their suitability to their needs, such that Wood Inn's liability cannot be sought in this regard. The Client is also solely responsible for the information provided at the time of booking. He commits, in particular, when making a final reservation for a service, to pay the price and to respect the occupancy conditions. He is responsible for all damages caused by him and/or his guests within the Establishment and bears all costs incurred by these damages (prohibition of smoking in the Establishment including in the rooms, prohibition of cooking, no pets allowed, use of Wifi for reproduction, representation, making available, or communication to the public of works or objects protected by copyright...)
Clause No. 7: Applicable Law and Dispute Resolution
The General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence. The Client is informed by Wood Inn of the possibility of resorting, in case of a dispute related to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided in Title I of Book VI of the Consumer Code. After having contacted the Establishment to attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of contact, the Client may refer the matter to the Mediator. The referral to the Mediator can be made within a period of twelve (12) months after the first complaint.
The procedures for referring to the Mediator:
The mediator can only be seized by the Client for the examination of the dispute they encounter with the Establishment. It is reminded that the professional is also required to provide this information to the consumer as soon as a dispute could not be resolved within the framework of a prior complaint. The consumer dispute mediation process does not apply: – to disputes between professionals, – to direct negotiations between the consumer and the professional, – to procedures initiated by a professional against a consumer,
Mediator Contact:
CM2C – 14 rue Saint Jean 75017 PARIS. Phone: 06 09 20 48 86 - www.cm2c.net
The complaint form for this Mediator is accessible from the following link: https://cm2c.net/declarer-un-litige.php The CM2C charter is accessible from the following link: https://cm2c.net/charte.php
Clause No. 8: Right of Withdrawal
In accordance with Article L.221-28 12° of the Consumer Code, accommodation services, other than residential accommodation, goods transport services, car rentals, catering services, or leisure activities that must be provided on a specific date or within a specific period are excluded from the right of withdrawal. The Client therefore does not benefit from the right of withdrawal.
Clause No. 9: Force Majeure
The liability of the Wood Inn hotel cannot be enforced if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale results from a case of force majeure. For this purpose, force majeure is understood as any external, unforeseeable, and irresistible event within the meaning of Article 1148 of the Civil Code.
Clause No. 10: Cancellation Conditions:
Client Cancellation:
- Accommodation:
Reserved rooms can be canceled 24 hours before the day of arrival without charge; in case of same-day cancellation, the total cost of the first night will be charged. "Non-refundable" reservations cannot be modified and/or canceled. The deposit (the amounts paid in advance) will not be subject to any refund. In the event of a no-show, the Establishment will charge the credit card provided at the time of booking for the total amount of the first reserved night. Additional nights (beyond the first night) will be canceled free of charge. The Client is informed that in such a case, the Establishment will put its rooms back on sale. The Client will not be entitled to any refund or compensation.
- Seminar:
Any cancellation request from the client must be addressed to the Wood Inn in writing. It will result in the collection of at least the following fees: Between fifteen and one day before the event: 100% of the reservation amount to be paid. Between thirty and fifteen days before, 60% of the amount must be paid. In case of cancellation, the amounts paid will never be refundable.
Cancellation by the Institution:
In the event that the Service cannot be provided, particularly the reserved room cannot be made available to the Client, the Establishment must offer the Client another accommodation in an equivalent category Establishment or provide a Service of the same nature, subject to the Client's prior agreement. The Establishment will refund the Client for the prepaid services not provided.
Clause No. 11: Personal Data
The Client is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses. They are never shared or communicated, they are processed solely for the purpose of ensuring a smooth stay or contacting you if needed regarding your reservation. You have the right to register on a do-not-call list.
Clause No. 12: Competent Court
Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law. Failing an amicable resolution, the Client may choose to bring the matter before one of the territorially competent jurisdictions under the code of civil procedure, or the jurisdiction of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event
Clause No. 13: Special Insurance Provisions
Wood Inn holds a professional multi-risk insurance policy, the general terms of which can be provided upon request.
Any missing or damaged equipment will be charged based on the replacement or repair value and payable to the supplier upon receipt of the invoice. The hotel or its staff cannot be held responsible for any losses or thefts of any kind affecting the Client, Client-organizer, or Participants, except to the extent that the concerned item has been explicitly entrusted to the hotel reception against a regular receipt.
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Done in Mérignac, on January 1, 2025
Hôtel Wood Inn 1 rue Euler, 33700 MERIGNAC