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Rights and obligations of the "Wood Inn" hotel establishment which is a trademark of SAS SEPHINA and its client.

Clause 1: Object

The general conditions of sale described below detail the rights and obligations of the company SEPHINA, Hotel Wood Inn and its client in connection with the sale of the following services: Rental of meeting room, seminar, rental of rooms, small- lunches, meal trays, breaks and various benefits. Any service provided by SEPHINA therefore implies the unreserved acceptance of the buyer to these general conditions of sale.


Clause 2:Price

The prices of the services sold are those in force on the day of the order taking. They are denominated in euros and calculated without taxes. As a result, they will be increased by the VAT rates applicable on the day of the order. The company SEPHINA grants the right to modify its tariffs at any time. However, it undertakes to invoice the services ordered at the prices indicated at the time of booking.


Clause 3: Discounts and rebates

The proposed rates include rebates and rebates that SEPHINA would be required to grant based on its results or the assumption by the purchaser of certain services.


Clause 4: Discount

No discount will be granted in case of advance payment.


Clause 5: Terms of payment

The payment of reservations will be made: by bank transfer by credit card When booking the reservation, the buyer will pay a deposit of 40% of the total amount of the pro-forma invoice, the reservation will be closed upon receipt of the deposit. The balance to be paid seven days before the event on presentation of the final invoice.

Clause 6: Late payment

In the event of total non-payment of the services on the day of the event, the buyer will have to pay SEPHINA a penalty of delay equal to three times the rate of the legal interest. The legal interest rate used is the rate in force on the day of delivery of the goods. This penalty will be calculated on the amount inclusive of the sum remaining due, and will run from the date of expiry of the price without any prior notice is required. In addition to the late payment, any sum, including the down payment, not paid on its due date will automatically result in the payment of a fixed compensation of 40 euros due for recovery costs. Articles 441-6, I paragraph 12 and D. 441-5 of the French Commercial Code.

Clause no. 7: Applicable law and settlement of disputes

The General Conditions are governed by French law, without obstructing any mandatory protective provisions that may be applicable in the consumer's country of residence.

The Customer is informed by SEPHINA of the possibility of having recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of settling disputes, under the conditions provided for in Title I of Book VI of the Consumer Code. After having contacted the Establishment to try to resolve the dispute amicably, and in the event of a negative response or the absence of a response within a period of sixty (60) days from the referral, the Customer may enter the Mediator. Referral to the Mediator can be done within twelve (12) months after the first complaint

. • Procedures for referral to the Mediator: The mediator can only be seized by the Customer for the examination of the dispute he encounters with the Establishment. It is recalled that the professional is also required to provide this information to the consumer when a dispute could not be settled in the context of a prior complaint. The consumer dispute mediation process does not apply: – disputes between professionals, – direct negotiations between the consumer and the professional, – proceedings initiated by a professional against a consumer,

• Contact of the Mediator: CM2C – 14 rue Saint Jean 75017 PARIS. Tel: 06 09 20 48 86 -

The referral form for this Mediator is accessible from the following link: The CM2C charter is accessible from the following link:


Clause n ° 7: Clause resolutory

If within fifteen days of the implementation of the "late payment" clause, the buyer has not paid the outstanding sums, the sale will be automatically settled and may entitle him to damages for the benefit of SEPHINA


Clause n° 8: Right of withdrawal

Pursuant to Article L.221-28 12° of the Consumer Code, the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activity that must be provided on a specific date or period are excluded from the exercise of right. The Customer therefore does not benefit from the right of withdrawal.


Clause n° 9 : Force majeure

SEPHINA cannot be held liable if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.

Clause 9: Cancellation conditions of the event

Any cancellation request from the customer must be sent to SEPHINA in writing. It will result in the collection of at least the following fees:

Between fifteen and one day before the event: 100% of the amount of the reservation to be paid.

Between thirty and fifteen days before 70% of the amount to be paid.

In case of cancellation, the sums paid will be never refundable.

Clause n° 10: Cancellation conditions:

- Accommodation: Reserved rooms can be canceled 24 hours before the day of arrival free of charge, in case of cancellation the same day, the total cost of the first night will be requested. “Non-refundable” reservations cannot be modified and/or canceled. The deposit (amounts paid in advance) will not be refunded. In the event of a no-show, the Establishment will debit the credit card provided at the time of booking for the amount including tax of the first night booked. Additional nights (beyond the first night) will be canceled free of charge. The Customer is informed that in such a case, the Establishment will put its rooms back on sale. The Customer will not be entitled to any refund or any compensation.


Clause no. 11: Personal data

The Customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers. These are never shared or communicated, they are processed solely for the purpose of guaranteeing the smooth running of your stay or of contacting you in case of need related to your reservation. You have the right to register on a list opposing telephone canvassing.

Clause n ° 12: Competent court

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law. Failing amicable resolution, the dispute will be brought before the Commercial Court of Bordeaux

Clause n ° 13: Special Provisions Insurance

SEPHINA holds a professional multi-risk insurance, the general conditions can be communicated on request. Any missing or damaged material will be charged on the basis of the replacement or repair value and payable to the supplier upon receipt of the invoice. The hotel or its staff can not be held responsible for losses or theft of any kind whatsoever, affecting the client-organizer or the participants, except to the extent that the property concerned has been previously explicitly entrusted to the charge of the reception against regular receipt.

Done at Mérignac on May 10, 2022


Wood Inn Hotel

1 rue Euler, 33700 MERIGNAC

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